Induction

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While you hire your team, it is also important to induct them properly so that they can perform at their best. All companies will tell that the staff is their most important asset. However if you spend very less time on their training and development, they will not be interested to stay back in your hotel.

This resource contains a ppt template you can use to build your Induction and orientation manual for your hotel.
It contains some slides where you can add the hotel information and some slides with information about telephone etiquette, grooming and problem solving.

Use this module to plan your induction schedule
AGENDA FOR INDUCTION
Day I Welcome
Introduction to Organisation
Hotel Information(In & Around Hotel)
Organisation Structure & Introduction to Leadership Team of Hotel
Namaste
Grooming standards
Telephone etiquettes
What Guests Expect
Service Recovery

Fire Fighting To be conducted once a month and all new joinees to attend.