If you purchased the hotel budget template from the site, here is an explanation on how to use the file. While the file is very simple to use, for a person making the budget for the first time, it may be confusing to understand the file completely. So in this post, I will breakdown the …
How to use the hotel budget template to easily make your hotel budget. Read More »
As your business grows older, the cost of repairs and maintenance starts to creep up due to age of machinery and building. In order to ensure your cost stay in line, you need to follow good preventive maintenance program in your hotel. So what is preventive maintenance? A maintenance program that is performed on a …
Net promoter scores is a popular way to gauge guest sentiment in many hotels. It builds on the premise that if you have a happy guest, he will recommend the hotel to his friends and acquaintances and the business improves. Net promoter score is quite popular in many hotels. It is marked on a scale …
Decoding the Net Promoter Score? Does it increase revenue Read More »
What is Menu Engineering? Is it something an Engineer does in the hotel? How should we go about doing this? A process of identifying what dishes sell and what don’t in our menu and combining it with which is most profitable and which is not to get the top dishes in your restaurant A menu …
How to do Menu Engineering to improve restaurant profitability? Read More »
You have most likely been hearing about lack of talent in the hotel industry. Frankly speaking these days it feels like you need to hire anyone who walks in from the street. Sadly while the customer expectation has gone up, the quality of service staff has gone down. (Of course, there may be exceptions) The …
The Minimum Knowledge your Stewards need to work and sell more Read More »
Sales is the life blood of a hotel business. Any sales process involves a few steps like Prospecting, Calling and Closing the deal. Another part of a sales person’s duty that we insist on is reporting. Making daily reports can take a lot of time and give an appearance of having done a lot of …