Spas are becoming an integral part of hotel operations, no longer are they relegated to the sidelines. Hotels should spend considerable time reviewing the spa P&L, that is, if they are not doing so already. Spas can contribute upwards of 5% of hotel revenue and are positioned to provide a variety of guest experiences that …
Room service in hotels was always considered an amenity. An afterthought at most hotels, other than a few luxury hotels. If you wanted to eat good food while staying in the hotel, go down to the restaurants. Within the room, dining alone, had its advantages, but the options were limited. Enter Covid 19. Most of …
Room service has been making a comeback in the post pandemic hotel operation. Once a neglected afterthought has taken centerstage as the restaurants have closed. In this interview with Mr. Dhiman Majumdar – Vice President Operations of Mayfair group of hotels, we explore what is the group is doing to improve revenue during the pandemic …
Room service in your hotel room. An interview with Dhiman Majumdar Read More »
With the monsoon season fast approaching, there is the danger of flooding and power disruption that can affect your property. Last year monsoon floods devasted many parts of the world and this causes extreme hardship. In order to keep my hotel safe and working efficiently during the floods, I used to follow a pre-monsoon checklist …
When was the last time you had a long, hard look at your restaurant design? While having great food and beverage is important, your restaurant design will have a great impact on attracting the right guest that you wish to target. For loyal guest, they may be used to the design and the service of …
A repeat guest is a welcome part of any business. More so in the restaurant industry where choices abound and new dining experiences and restaurants seem to open and close on almost a daily basis. While there are many ways to get repeat guest in your restaurant – Loyalty cards, Community, Engage with the guest …
Repeat guest for your restaurant? This book tells you how! Read More »