Name of the SOP: Vacuuming an area Department: Housekeeping Objective : To ensure the area is free of dust and is clean of debris Procedure: Collect the vacuum cleaner; ensure that the vacuum cleaner bag is empty and clean prior to use. Shut the door of a room so that the vacuum cleaner noise does …
Name of the SOP: Arrival and Departure Baggage Handling Department: Front Office Objective : To ensure smooth and efficient handling of the guest baggage Procedure: Follow the below procedure when the coach / car reaches the porch area. You will need to initiate a security check for the bags (“Sir / Madam, may I request …
Name of the SOP: Dusting the Guest Room – HK 0001 Department: Housekeeping Objective : To provide a clean, hygienic and dust free environment to all our guest Procedure Identify the area for dusting ( rooms, public area, corridor, etc.) Collect the white cotton duster prior to starting the work. Fold the duster and make it …