As the delivery apps gain traction, people are getting accustomed to ordering at home. The convenience of ordering food from their choice of restaurant combined with the efficiency of multi tasking while eating is a great benefit to the modern consumer. Against this development, restaurants across the country has seen a 15 – 20% drop …
In a world of change and power struggle, one section of beverages continue to dominate the whiskey market. The classic malts of Scotland each tell a story that is much more than the whiskey itself. It is a story of the land, the culture and the people behind the beverages. This post is about 5 …
In all your hotels you will have a restaurant either doing really well or a complete waste of space. If your restaurant does well, it is a good sign that the space allocated to it is being used well. However if it is not doing well, as an owner or operator you begin to question …
If you are a Food and Beverage manager in a restaurant or a hotel, this post is for you. Do you spend your days stressed and return home every evening feeling tired because of what transpired at work? I know that feeling that when you are Frustrated with the quality of people coming in to …
You have most likely been hearing about lack of talent in the hotel industry. Frankly speaking these days it feels like you need to hire anyone who walks in from the street. Sadly while the customer expectation has gone up, the quality of service staff has gone down. (Of course, there may be exceptions) The …
The Minimum Knowledge your Stewards need to work and sell more Read More »
Before I begin my article about success in restaurant service, let me begin with a personal story. I recently moved from one internet provider to another. The most compelling reason. Very bad customer support and service. The speed was good, the price was fair however the execution was wanting. I moved to a competitor with …