If you are a Food and Beverage manager in a restaurant or a hotel, this post is for you. Do you spend your days stressed and return home every evening feeling tired because of what transpired at work? I know that feeling that when you are Frustrated with the quality of people coming in to …
You have most likely been hearing about lack of talent in the hotel industry. Frankly speaking these days it feels like you need to hire anyone who walks in from the street. Sadly while the customer expectation has gone up, the quality of service staff has gone down. (Of course, there may be exceptions) The …
The Minimum Knowledge your Stewards need to work and sell more Read More »
Before I begin my article about success in restaurant service, let me begin with a personal story. I recently moved from one internet provider to another. The most compelling reason. Very bad customer support and service. The speed was good, the price was fair however the execution was wanting. I moved to a competitor with …