Service recovery

Service Recovery

Service recovery is trying to salvage a situation or mistake . If it affects guest, it affects your brand promise and your reputation. Let’s be honest. Every one makes mistakes at some point or other. In the hotel with so many moving parts, and people involved, there are high chances of making mistakes. Every interaction …

Service Recovery Read More »

Potential cost calculator

Potential Cost

Often you will hear your Financial controller discuss about Potential cost of your menu. Potential cost is one of the pillars of good food cost control. Potential cost is nothing but theoretical cost of the menu. What it means is that if your menu sold so many dishes, your food cost should have been a …

Potential Cost Read More »