Over the years, IDSNext or IDS property management system as it is popularly called among its fans, has slowly but surely become a favorite among hoteliers. Today as one of the leading popular hotel property management software, IDS Next continues to grow and innovate. One look at their website and you will see that they …
How FortuneNext, IDS property management system helps your hotel operations? Read More »
HLP cost will be the 3rd largest cost in your hotel after the payroll cost and food cost. If not managed, it can lead to sever operational loss. Hence it is of utmost importance that you undertake actions that can help you with saving HLP cost in your hotel. In the video below we go …
You may have heard every customer complaint is an opportunity. The reality is that it is an opportunity only if you do something about it. Infact the worst thing you can do is ignore the customer complaint. The best thing would be that you resolve the guest complaint and the guest comes back to use …
[Free tool] How to make a tool to record guest complaint in your hotel? Read More »
Spas are becoming an integral part of hotel operations, no longer are they relegated to the sidelines. Hotels should spend considerable time reviewing the spa P&L, that is, if they are not doing so already. Spas can contribute upwards of 5% of hotel revenue and are positioned to provide a variety of guest experiences that …
Room service in hotels was always considered an amenity. An afterthought at most hotels, other than a few luxury hotels. If you wanted to eat good food while staying in the hotel, go down to the restaurants. Within the room, dining alone, had its advantages, but the options were limited. Enter Covid 19. Most of …
Room service has been making a comeback in the post pandemic hotel operation. Once a neglected afterthought has taken centerstage as the restaurants have closed. In this interview with Mr. Dhiman Majumdar – Vice President Operations of Mayfair group of hotels, we explore what is the group is doing to improve revenue during the pandemic …
Room service in your hotel room. An interview with Dhiman Majumdar Read More »