During opening of your hotel, you will need to hire the entire team of people. If you work for a chain of hotels, you will be lucky to have some internal transfer However if you are an independent hotel, you will need to hire all your staff from scratch. In this post lets look at …
In these days of aggressive social media activism, hotels are coming under fire for various reasons. Most recently a celebrity took to social media to rant against a hotel generating a tsunami of social media comments both for and against the hotel stand. Ensuing activity also involved a hefty fine from the government officials on …
How you welcome your guest to the hotel can determine the experience they have at the hotel. A guest will experience your hotel in 6 distinct phase arrival, dinner, down time, sleep breakfast and check out . An arrival experience will set the tone to create a great first impression about your hotel Arrival for …
How to create a great first impression on your hotel guest? Read More »
If you are opening a hotel you need to be mindful of how you position your hotel. Your decision on the positioning will virtually decide everything you do to market your hotel – from the website to the sales brochure of your hotel. So what is Hotel Positioning. Positioning your hotel is a key decision …
Opening a hotel is stressful. If you don’t have a good team to help you during that stage, you will be under even more stress. While hiring your team to open the hotel, not all positions are created equal. You will need to hire some positions earlier than others. It will also depend on the …
Opening a hotel can be stressful time for everyone at the hotel. With so many moving parts it is critical that everyone is focused and engaged around the mission of opening the hotel. However in the frenzy, it is easy to lose track of some critical things that need to be checked before you open …
6 thing every GM should check before opening your hotel Read More »