You may have heard every customer complaint is an opportunity. The reality is that it is an opportunity only if you do something about it.… Read More »[Free tool] How to make a tool to record guest complaint in your hotel?
Spas are becoming an integral part of hotel operations, no longer are they relegated to the sidelines. Hotels should spend considerable time reviewing the spa… Read More »11 ways to improve revenue in the Spa
Room service in hotels was always considered an amenity. An afterthought at most hotels, other than a few luxury hotels. If you wanted to eat… Read More »The return of the Room Service in hotels
Room service has been making a comeback in the post pandemic hotel operation. Once a neglected afterthought has taken centerstage as the restaurants have closed.… Read More »Room service in your hotel room. An interview with Dhiman Majumdar
Mr. Gopinath has around 35 years of experience in the hotel industry both in India and abroad. Having a wide range of experience, he manages the operation of 6 hotels for his group in India and 1 in Maldives. We spoke with him to get an understanding of his learning from the pandemic
With the monsoon season fast approaching, there is the danger of flooding and power disruption that can affect your property. Last year monsoon floods devasted… Read More »Pre-monsoon checklist for hotel engineering